customer service

HAKAIR Limited is focused on providing execellent services to its customers on every flight. Our current fleet numbers 5 aircrafts and we have 4 additional helicopters. HAKAIR Customer Service addresses the main areas in which we strive to maintain a superior level of customer service. HAKAIR's Customer Service covers the following areas:

  • Notification of lowest fares
  • Notification regarding delays, cancellations, and diversions
  • Baggage delivery and customer reimbursement
  • Accommodation of customers with disabilities
  • Accommodation of customer needs during extraordinary delays
  • Ticket refunds
  • Disclosure of other travel policies
  • Notification of itinerary changes
  • Prompt Response to customers need
  • Mitigation of passenger inconveniences